ACS Devices Enhancement
Incognito Software Solutions
This project involved the redesign of a key feature in a network management tool that allows administrators to wrangle anywhere from a handful to hundreds of thousands of devices.
The real work started by sitting with customers and closely watching how they used the system. We found that each customer had a slightly different workflow that was informed by their role, their company's business processes, and technical configuration. These differences compounded in ways that we had previously not anticipated.
Working closely with these customers, we built features that let them customize the interface to match how they work. I made the search more powerful by introducing small interactions that made repetitive tasks feel effortless. After several iterations and feedback sessions, I pulled it all together into something that's flexible and cohesive.
The design incorporated familiar interface patterns from everyday apps, which helped make complicated, risk-averse operations feel fluid and sure-footed. When we validated the new design with customers, it was clear that the tool was now better able to support different ways of getting critical tasks done.
